Transportation experts deliver mail - and love - to troops

For many service members, especially those stationed overseas, mail can be a lifeline to family, friends, and feeling connected to home. For those stationed within U.S. Air Forces in Europe and Air Forces Africa, there is a team of Airmen dedicated to providing timely, cost effective, and efficient mail services.

The USAFE-AFAFRICA Air Postal Squadron represents the major command as the single point of contact for Air Force postal matters. The squadron provides policy, procedures, and guidance for all USAFE-AFAFRICA postal operating locations and exercises command of aerial mail terminals assigned to the USAFE-AFAFRICA AIRPS.

In a nutshell, the squadron ensures all mail travelling to and from the major command is transported by the fastest and most reliable means possible, while also ensuring delivery to the proper destination. These Airmen use their skills to bridge the distance between service members stationed in Europe and their loved ones.

Staff Sgt. Kaelynn Haynes, U.S. Air Forces in Europe and Air Forces Africa Air Postal Squadron mail control postal specialist, checks the information of a cargo container holding mail in Frankfurt, Germany, Oct. 5, 2017. In 2016, the USAFE AFAFRICA AIRPS Frankfurt detachment transported approximately 45,000 pounds of inbound mail and 30,000 pounds of outbound mail for service members stationed in Europe. (U.S. Air Force photo by Senior Airman Tryphena Mayhugh)

In 2016, the USAFE AFAFRICA AIRPS Frankfurt detachment transported approximately 45,000 pounds of inbound mail and 30,000 pounds of outbound mail for service members stationed in Europe. (U.S. Air Force photo by Senior Airman Tryphena Mayhugh)

“Our mission is essentially to get your mail to you,” said Staff Sgt. Dereth Worrell, USAFE AFAFRICA AIRPS noncommissioned officer in charge of command postal transportation. “What my flight does, as we like to put it, if the post offices in the [U.S.] and Army Post Offices here are A and Z, we cover everything from B to Y. We set up things like how your mail moves, what it takes to move, or should a new APO open.”

The AIRPS postal transportation flight validated a total volume of approximately 40 million pounds of inbound and outbound mail moved from Sept. 1, 2016 to Sept. 1, 2017.

The journey a package undergoes to reach its final destination is a long process requiring many moving parts. Once a package is dropped off at a local post office in the states, it is shipped to a U.S. Postal Service sorting facility in Chicago, within the O’Hare International Airport, that is two football fields long. This facility processes Priority Mail and Priority Mail Express Military Service going overseas, whether it’s civilian, military, or Department of State. Joint Military Postal Activity military personnel are assigned as liaisons to the USPS at the Chicago mail sorting facility.

At the sorting plant, mail is sorted and loaded onto commercial aircraft flying to one of three main hubs for military mail in Frankfurt, Germany, London, and Istanbul. However, for military post offices in Germany, Belgium, and the Netherlands, mail can also be shipped to a USPS sorting facility in Jersey City, New Jersey, to a facility that processes retail ground and space available mail destined for APOs in those three countries.

Packages of mail move on a conveyer belt after being offloaded from an aircraft in Frankfurt, Germany, Oct. 5, 2017. The U.S. Air Forces in Europe and Air Forces Africa Air Postal Squadron ensures all mail traveling to and from Europe is transported by the fastest and most reliable means possible, while also ensuring delivery to the proper destination. (U.S. Air Force photo by Senior Airman Tryphena Mayhugh)

Packages of mail move on a conveyer belt after being offloaded from an aircraft in Frankfurt, Germany, Oct. 5, 2017. The U.S. Air Forces in Europe and Air Forces Africa Air Postal Squadron ensures all mail traveling to and from Europe is transported by the fastest and most reliable means possible, while also ensuring delivery to the proper destination. (U.S. Air Force photo by Senior Airman Tryphena Mayhugh)

“No one really thinks about the transportation aspect,” Worrell said. “They think, ‘Oh, I ordered this or my friends or family sent me this, and two weeks later it shows up in my box.’ It takes a lot of work. You’re dealing with so many entities and factors that can change everything, such as weather or civil disturbances. Waiting two and half weeks to get something isn’t that bad considering everything that box has to go through in order to get to you.”

The squadron has detachments at the hubs, for which the air postal squadron provides the tools, resources, policy, and oversight while adhering to postal policies outlined by USPS, the Air Force, Military Postal Service Agency, and the Air Force and Army major commands in Europe. They also manage mail movement to include the monitoring of Department of Defense official and personal mail in military and commercial transportation channels.While most mail handling is done by contractors, the Airmen in the detachments oversee the offloading, inspecting, sorting, and loading onto trucks the mail undergoes.

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“My favorite part was when I was working at the air mail terminal in Turkey and actually seeing everything move, getting to load up the trucks, make sure everything was there and sending it off,” Worrell said. “It was very physical, and yes you were pretty much doing the same thing every day – I pick up box, I move box – but it was eye-opening.”

The Air Force works hand-in-hand with the Army to deliver mail throughout Europe. The Air Force is in charge of air transportation, but once all the packages and letters have been loaded into their respective trucks, the Army takes over the ground transportation.

Receiving mail can seem like such a small thing, but it can have a positive effect on Airmen.

“Mail is a very significant component of morale and greater morale has proven to be a major contributor to Airmen productivity,” said Master Sgt. Gregory Sartain, USAFE AFAFRICA AIRPS functional area manager. “Happy folks are better working folks. We are directly contributing to the delivery of Grandma’s cookies to the Airman who’s never been overseas.”

U.S. Army trucks wait to be loaded with mail for service members stationed within the European theater in Frankfurt, Germany, Oct. 5, 2017. The U.S. Air Forces in Europe and Air Forces Africa Air Postal Squadron works alongside the Army to provide air and ground transportation for mail delivered throughout Europe. (U.S. Air Force photo by Senior Airman Tryphena Mayhugh)

U.S. Army trucks wait to be loaded with mail for service members stationed within the European theater in Frankfurt, Germany, Oct. 5, 2017. The U.S. Air Forces in Europe and Air Forces Africa Air Postal Squadron works alongside the Army to provide air and ground transportation for mail delivered throughout Europe. (U.S. Air Force photo by Senior Airman Tryphena Mayhugh)

USAFE AFRICA AIRPS not only handles the transportation of personal mail, they are also responsible for the transportation of official mail throughout the theater.

“Not only do we have a big piece of the personal mail side for every Airman, civilian, and Department of Defense contractor, but we also directly contribute to the mission by ensuring the units have the parts, equipment and supplies needed to execute their missions,” Sartain said. “We’re talking about aircraft parts, communications pieces, things that are very important.”

The air postal squadron Airmen not only provide mail services to those stationed overseas, but when deployed they provide the same services to the military members downrange.

“Mail is appreciated in garrison, however, when you’re in a deployed environment, it’s different,” Sartain said. “When the Airman, Soldier, Marine, or Sailor gets that letter from home that smells like their girlfriend’s perfume, or they get cookies from mom while in a hostile and austere condition, it means more. There’s nothing more gratifying then handing a package to a service member and see their face light up. I really enjoy the deployments, being able to provide that morale support, which at times is crucial in a wartime situation.”

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