Delivering new ID cards is now a struggle for the VA
The new, free ID card was ordered by Congress in 2015 as a way to give veterans proof of service at businesses without carrying a copy of their DD-214 forms. The VA, a week ago, rolled out the online application for the card for all honorably discharged veterans, but the system appeared to immediately face technical problems.
Tests by at least two Military.com reporters accessing the site with their own VA logins and military service credentials encountered repeated errors. One was able to successfully complete the process despite multiple rejections and system timeouts.
Currently, however, veterans who look to apply for the card are instead told they need to come back later.
Thank you for your interest in the Veteran Identification Card! Currently, we are experiencing a high volume of traffic. We apologize, and want you to know we’re working to fix the problem,” the notice states. “In the meantime, please enter your email address and we’ll send an update when the Veteran Identification Card application is back online.
Officials with the VA did not respond to requests for information on when the application will be reopened, how many users successfully applied for the ID card before applications were suspended, or how many users started but did not complete the application process.
“We are aware some veterans have experienced issues with the application process, but leaders of VA’s Office of Information and Technology are actively engaged in fixing them,” Curtis Cashour, the agency’s press secretary, said in a statement.
“Still, many Veterans have successfully registered for the card since the program was announced, and we are excited finally to begin providing this resource to Veterans, fulfilling a promise that was made to them more than two years ago under the previous administration,” he added.
To apply for a card, users had to log in to the VA website using either a DS login or the ID.me system, provide a variety of personal information, and upload a copy of a government-issued ID. They also needed to provide a shoulders-up photo to be displayed on the ID card. VA officials said Nov. 29 that users could expect to receive their new ID cards within 60 days of application.
Some veterans, such as those who receive health benefits from the VA and military retirees, already have IDs that can provide proof of service. The new IDs will not qualify as official government-issued identification for air travel or other uses. The ID card program is voluntary.
- Veterans Can Now Apply for VA Identification Cards
- CORRECTED: Tricare Says No Increase for Most Pregnancy Costs in 2018
- Thunderbirds Commander Fired for 'Loss of Confidence'
- US Army to Field New Sidearm Down to Team Leader Level
- Army Reserve Officer Gets 4 Years for Defrauding Government
- Thousands of Foreign Troops in Syria -- But Will They Leave?
Follow @Militarydotcom on Twitter .
7 things troops do on deployments that they won't admit to
Deployment downtime is basically just all of us doing dumb stuff that would make our grandmas question their "Support the Troops" bumper sticker.
5 things enlisted troops love but officers hate
Most officers want their troops to abide by all the rules while the members of the E-4 mafia just want to push the envelope as often as possible.
North Korea may now have a biological weapons program
U.S. intelligence officials sent a report to Congress warning that secret work was under way in North Korea on a biological weapon. Here's what we know.
This airman gave his life to protect his daughter
This airman, husband, and father died protecting his 5 year old daughter. Surrounding her body with his, he took the brunt of a falling building.
5 momentous military events that happened on Christmas
It's the most wonderful time of the year. Sometimes. Like in 1914 when British, German and French troops paused the war to observe the religious holiday.
What would happen if the Hanukkah story took place today
This is what a hypothetical Maccabee battle would look like with modern technology, forces, and funds behind it. Happy Hanukkah, everyone.
That time a Soviet citizen defected across the Korean DMZ
A Soviet citizen trying to defect sparked one of the biggest exchanges of gunfire between UN and North Korean forces at the DMZ since the Korean War.
This is how Navy SEALs swim out of a submerged submarine
Ever wonder how Navy SEALs get off of a submarine? This video'll show you all the specialized techniques used to manage underwater pressure.
Veterans unload on Roy Moore's comment about fighting in a foxhole
Roy Moore, so hated by his fellow soldiers in Vietnam that he feared they'd kill him with a grenade, got schooled on foxholes after distasteful comment.