After a three-year absence, I returned to the big city a cliché, another down-and-out veteran with no job and nowhere to live. A local nonprofit helped me find a studio apartment, but a job proved more elusive.
I designed my résumé using whatever software was on my Mac. Thanks to the post-9/11 GI Bill, I was able to attend college after the military, so in the education section I proudly listed my bachelor's degree and the fact that I'm currently enrolled in grad school, pursuing an MFA in creative writing. For work experience, I listed my military highlights: "Responsible for the accountability and maintenance of all assigned equipment," Operation Iraqi Freedom veteran, and Army Commendation Medal. I even mentioned that I was honorably discharged. I left off the small detail about how the Department of Veterans Affairs has clinically diagnosed me with PTSD. Who cares?
With my résumé complete, I went on Craigslist and scrolled through the admin/office jobs, applying to every single one. Moments later, my phone rang. A lady said she liked my résumé and that her tech company was looking to hire a veteran for an open position, which she described as 30 hours per week of light office duties. The job title was "culture coordinator," and they needed to hire someone ASAP because the incumbent was taking time off to go to art school.
When she asked if I knew what a culture coordinator was, I told her no. She explained it was someone in charge of getting snacks for everyone, keeping the game room and lounge up to par, and scheduling company happy hours and other "super-fun team activities."
I bullshitted her about how I had plenty of experience with all of this in the military. In the army, I said, they had us do group activities such as close-quarters hand-to-hand combat training whereby we beat the shit out of each other; road marches that felt like prep for the Bataan Death March; and six-mile unit-formation runs at six o'clock in the fucking morning that we did while singing cadences. All of this, theoretically, helped build esprit de corps. This office job would be easy.
My friend Janie has worked in tech for years. She knew exactly what a culture coordinator was and laughed when I told her I was interested. They had several such coordinators where she worked, although they called them "vibe coordinators" or the "vibe team." Most tech companies are fighting talent wars, with many employees staying only a year, if that, before defecting to another company. So, to save money on recruiting costs — and to minimize damage to morale — these companies staff vibe coordinators to make sure employees are happy and never want to leave.
One of Janie's good friends is a vibe coordinator. She told me all about how there's this one vegan girl in her office who constantly sends mean emails complaining about the lunches, snacks, treats, etc. — how they're not providing enough vegan options for after-work snack time and how there was cheese in the salad at lunch.
"I was reminded of my kids' daycare center while walking past bean bags, ping-pong tables, a bike shop, PlayStations, and even a drum set with guitars casually placed around it."
I got a flashback from basic training. One time, while MREs (meals ready to eat) were being handed out, a private raised his hand and said, "Excuse me, drill sergeant? I can't eat this. I'm a vegetarian." And before this private asked whether he could switch to a vegetarian MRE, which do exist, the drill sergeant answered, "Well, I guess you don't eat, then."
God, I miss the military.
Janie told me about another time when someone emailed the vibe team to complain about being sunburned through the window in their office (which I'm not sure is even possible). Another time, some remote employees in North Carolina filed a request to "set up a webcam so we can all experience the company party."
I tried to imagine how I would handle this.
To the vegan girl, I'd say, "Fine. You don't like it; you don't eat it. Problem solved." The guy getting sunburned? Fuck him. I'd throw him a bottle of sunblock. The person wanting a webcam to view the office party? Yeah, sure, log onto www.gofuckyourself.com. The password is getthefuckouttahere.
I'd be perfect for this job.
Janie invited me to her office so I could meet their vibe team and ask whatever questions I had. It was a cavernous space with a contemporary open-floor plan. I was reminded of my kids' daycare center while walking past bean bags, ping-pong tables, a bike shop, PlayStations, and even a drum set with guitars casually placed around it. We passed by several employees, many of whom appeared to be cleaned-up versions of bike messengers, while others resembled adult incarnations of those shy geeks you went to high school with, kids who were in the band, the academic decathlon, or the model UN (which Janie had been in). When I stumbled across a room containing nothing more than a hammock, Janie said it was one of many break rooms where she sometimes slept off a hangover.
In the office's open kitchen, I met three members of the vibe team. All were female; all wore leggings; all were cute and around my age; and all were frantically chopping fruits and vegetables, laying out a dessert tray, and arranging plates of finger foods loaded with various local cheeses, charcuterie, and gourmet crackers. This was happening in front of a fridge fully stocked with an insane assortment of craft beer, bottles of which a couple of techies were casually drinking mid-afternoon. One member of the team told me all about how she coordinated weekly yoga classes and periodically brought in cooking teachers because people there loved anything and everything "foodie." I took notes in my journal. My idea of fine dining is a super burrito at El Farolito.
Janie advised me not to dress like a square at my own interview, because this would give the company the wrong impression. Dress "casual," she said. I didn't have time to drop 100 pounds or grow a beard, and I thought wearing fake glasses was pushing it, so I wore new Vans, Levis, and a long-sleeve, collared shirt from Ben Sherman.
I arrived punctually on the day of my interview. A receptionist didn't greet me — an iPad did. It was cemented by the front door, and after a couple of minutes violently pressing the buttons, I gave up and banged on the door. Nobody answered. I made a phone call. Minutes later, a woman ushered me into a conference room and told me to wait. On the whiteboard was a bunch of stuff that looked like hieroglyphics. Through the window I could see people at their desks in the open-floor plan, one guy sporting a tank top and surf shorts. A few minutes later, the woman returned with the office's current culture coordinator (who had stylish hair and a fun-looking dress). After telling me about the position and how everyone got along and loved to do group activities together, the woman asked if I'd be comfortable coordinating a game of hopscotch.
Let me pause for a biographical note: I was a 240 gunner in the army. I loved to go out on combat missions wearing gratuitous amounts of 7.62 ammunition. My job in Iraq, which I was trained to do, was pull the trigger when necessary. I worked with a gun team. I had an assistant gunner assigned to me who carried binoculars and whose job was to point out targets. I had an ammo bearer who carried a tripod and extra boxes of ammunition.
I couldn't remember the last time I played hopscotch; in fact, I couldn't remember how to play hopscotch, but of course I told her I had no problem Googling how that particular game worked. I could lead a damn good game of hopscotch if that's what was needed to boost morale. A mantra pounded into my skull in the army was, "You don't have to like it. You just have to do it."
After this I was asked a series of questions about why I was perfect for the job. Again, with a smile — which physically hurt my face, because I hardly ever smile — I told them I loved people, I loved working with people, and I loved interacting with people. Making sure other people are happy makes me happy, I said. It makes life fulfilling.
I had come prepared with a list of fun group activities, such as boxing lessons at the gym I go to on Polk Street and happy-hour events at the 21 Club. I offered to bring in my old battalion commander to give motivational speeches, and I even offered to set up a company Twitter account where I'd Tweet stuff throughout the day like, "Hey guys! Come and get it! There's some kick-ass dim sum in the break room popping off right now!" Or "Stick around after work today because we've got some Girl Scouts coming in with bomb-ass cookies to peddle!" A Twitter feed would show other tech companies just how much fun we were having.
I never got around to sharing these ideas, because the woman abruptly ended the interview and said their CEO was on vacation. We'll call to schedule a follow-up, she told me.
I left the interview in defeat, sure I'd never hear from her again, but a couple of days later she called to schedule a follow-up. They said they liked me and that they liked my answers; I couldn't believe it.
This time, I met with the CEO. He was about my age and dressed as if he was wearing laundry left on the floor the night before. He started the interview by thanking me for my service and said he was looking to give thanks by hiring a veteran. I knew this was bullshit — he was just looking for a tax break — but I nodded and smiled.
I expressed to this guy how there was nothing in life I wanted more than this job. Which was true. This job would have been one of the best things that happened to me. I remember when I told my mental health physician at the VA how I sometimes stayed in my room alone for days staring blankly at the wall, thinking, "What's the point?" She advised me to get out and talk to other people, say hi to the cashier at the grocery store, ask how their day was going. Or, if nothing else, I should force myself to hang out in coffee shops and participate in group activities that didn't include dive bars and alcohol. This job would be perfect for me because I'd be forced to socialize with people all fucking day. I had to have it.
A couple of days after this interview, I received an email from HR that read, "Thank you, but we've decided to go in a different direction with this position." I understood, but for a while I always wondered, what if?
Now that I work a job where an app on my phone tells me to pick up people and drive them from point A to point B, I no longer think about that job. During my drives, I've realized a couple of things about the city. One is that we're all vibe coordinators. You either work in tech, talk about tech, cater to tech, or, like me, you drive tech around town. It's about keeping the vibe right. After all, if they're happy, you're happy.
Colby Buzzell an Operation Iraqi Freedom veteran and the author of the books, My War: Killing Time in Iraq, Lost in America: A Dead-End Journey, and Thank You For Being Expendable & Other Experiences (forthcoming from Byliner). Check him out at http://www.colbybuzzell.com.