How Delta Airlines went above and beyond to reunite a military family
The airport is a busy space. We've all experienced those long security lines, the annoyance of shoe removal and the not so fun physical pat down. All of that is just to get to your plane, never mind the things that come with the flight. All of this stress combined with traveling with small children, the thought of flying strikes feelings of absolute dread in the hearts of most parents.
The other side of travel is also stressful; those that work in the industry are responsible for a lot. One study reported that almost 40% of pilots experience burnout. Despite the demands and high responsibility associated with their jobs, one airline and their employees took the time to bring kindness to a military family with a unique need.
Arielle Britton was reportedly traveling with her toddler, Kenley, when her daughter lost her doll at some point between two airports. This wasn't just any doll but a daddy doll with a picture of her deployed father and a specially recorded message inside the doll from him. Her daddy is away, serving in the United States Marine Corps. Britton said that her daughter would listen to her father's "goodnight" message every evening and slept with it always.
Both mom and daughter were devastated.
Britton reached out on Facebook and created a public post pleading for help in finding her daughter's special doll. She also contacted both airports they'd traveled through to report the loss. Her post garnered nearly 4,000 shares and then the story spread to Twitter. Delta saw her message and personally called her, sharing that all of their employees would be on the hunt for her daughter's special doll.
A few days after Britton's initial post, she made another one, this time sharing that the doll was found safe found on a plane and Delta was sending it back home to be with her daughter. She also went live on Facebook in a video, saying that she never dreamed that her plea for help would gain so much traction. A story that started with a parent helpless to console her heartbroken daughter was completely turned around thanks to the kindness of strangers.
Arielle Saige Britton
It may seem like a simple thing, seeing people jump in to search for this special doll, but it so much more. It was a ripple that spread far and wide, touching the lives of thousands involved.
This military spouse wasn't just dealing with a lost toy. She was walking through a season of fear and stress due to having a deployed husband while also having to be strong for her young daughter. The loss of something that gave her little girl a connection to her father was immeasurable. The Marine serving his country made that special doll for his daughter to be consoled when she was missing him but also so that he could feel closer to her while he was deployed. Watching people come together to help bring this doll home is something this military family will remember for the rest of their lives.
The lesson and purpose to be found in this story is easy: kindness can change the lives of everyone it touches.
The airline employees and travelers were for once united. They had a shared commitment to making a little girl smile. Gone for a time was the stress of endless complaints about security lines, legroom or lack of favorite snacks on board. Kindness took over for those few days; improving work environments, travel experiences and hearts. Can you imagine what it would be like if it was like that always? The dread of work or traveling would disappear; kindness is that powerful.
Did you know witnessing an act of kindness sparks oxytocin which is considered the love hormone? Or that it can change your entire brain when you perform an act of kindness? It has been scientifically proven to light you up with positive energy, reducing depression, and help make you feel calmer. Guess what? All that feel goodness is contagious, which was clearly seen with the daddy doll search for a military child.
So, go out and be kind. You won't just be making yourself feel happier but sparking a ripple that will travel far and wide, changing the lives of everyone it touches. In a world where you can be anything, be kind.