Why the US military needs to seriously rethink 'recruiter goals'
Each year, the United States Armed Forces projects the amount of troops that will exit the service and how many new bodies it needs to fill the gaps in formation. This number is distributed accordingly between the branches and then broken down further for each recruiting station, depending on the location, size of the local population, and typical enlistment rates of each area.
This is, at a very basic level, how recruiter quotas work. If the country is at war, the need for more able-bodied recruits rises to meet the demand. When a war is winding down, as we're seeing today, you would reasonably expect there to be less pressure on recruiters to send Uncle Sam troops — but there's not. Not by a long shot.
The most obvious fault with "recruiter goals," or the quota policy, is that it makes fulfilling the quota the single most important responsibility of the recruiter. So, recruiters will go out and put their best foot forward in the name of their branch in hopes that it'll inspire someone to enlist — despite all of the other things they need to be doing.
Recruiters generally love going to county fairs or air shows and having loads of civilians flock to their booth — otherwise, they wouldn't be recruiters. These events give civilians, some of whom may have never interacted with a service member, a friendly one-on-one that could — maybe, just maybe — inspire them to one day serve their country.
At the end of the day, that's all recruiters can ultimately do to bring in recruits, sow the seeds of military service. Recruiters can't put a gun to anyone's head to make them sign on the dotted line and they have to respect a person's decision to turn down Uncle Sam's offer.
"Come show off at the pull-up bars for the low, low price of taking a business card!"
(Dept. of the Army photo by Ronald A. Reeves)
Still, recruiters are expected to enlist a certain amount of recruits into military service — despite the fact that it's outside the scope of their responsibilities to direct herds of civilians to their offices. They still have to handle all the day-to-day operations of the recruiting station, the plethora of paperwork required by each new recruit, limiting the stress of and mentoring potential recruits, teaching delayed-entry recruits, and acting like a chauffeur between the recruiting depot and MEPS. You could be the most attentive recruiter the military has ever seen, constantly doing everything in your power to best prepare the recruit for military life, but the only metric that matters in the eyes of Big Recruiting is that one, big number.
To make matters worse, the pool of eligible recruits is dwindling as the criteria for service keeps getting stricter.
By all means, we should commend and praise the recruiters who go above and beyond — but the hammer that's dropped is unjustly cruel.
(U.S. Air Force photo by Tech. Sgt. Daniel Butterfield)
All this being said, the quota isn't entirely without merit. It lets the higher-ups know, at a glance, that a recruiter is keeping their word to the Pentagon. Some might even say that it motivates recruiters to get out there and keep hustling bodies into their office. But the quota has caused much more undue stress than it should.
To put it as bluntly as possible, recruiters are killing themselves for not reaching an arbitrary number, set outside of their control. Recruiters are forced to work longer hours and weekends (up to 15 hours per day, seven days per week in some cases) when crunch time comes. Recently, recruiters were almost denied holiday time — not as in block leave, but spending Christmas morning with their families — because they didn't meet numbers.
This is nothing new and the stress military recruiters face has been front and center of national discussion for ages now.
The fact is, there's no simple solution because the numbers still need to be met — but just because it's not a simple problem doesn't mean we shouldn't try to fix it. Perhaps we should shift the focus on strengthening the recruits that willingly walk in the door, or we should bring more troops into recruiting stations to lighten the load of the already-overworked recruiters. Something, anything, needs to be done.
It is completely understandable that the military needs new recruits. Check roger. But we cannot sit idly by without addressing the major stressor that causes recruiters to commit suicide at three times the rate of the rest of the Army — which already has a suicide rating twice of the general population.
My honest opinion? Scrap the negative consequences for not meeting quota but institute minor, but enjoyable benefits that would encourage recruiters to try harder — like a half a day of leave added to their LES for each recruit they bring in or whatever seems more applicable.
(Photo by Dan Desmet, New York District Public Affairs)
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