Being a patient at the VA can be one hell of an emotional experience. Every time we set foot inside the facility, we arrive with low expectations but we still hope for the best possible outcome. Although some VA hospitals do provide some excellent service to our nation's finest, more than one branch has created a negative impression upon the veteran community.
In fact, many veterans decide to prolong seeking treatment as long as possible due to the lack of quality service that has been marketed in the news and other media outlets.
Having witnessed undedicated Veterans Affairs workers for ourselves, adverse situations could be avoided if specific sentences were kept at a minimum.
1. "Sorry, but we had to cancel your appointment"
It can be difficult enough to get a VA appointment with all the long lines and lack of staff. We understand that sh*t happens and some schedules have to be rearranged. But one of the things that frustrates veterans the most is making their way to a location just to learn that their appointment has been canceled and "someone" tried contacting them.
You cancelled what?Giphy
2. "Your claim was unfortunately denied."
Getting denied for compensation sucks! Especially when it's for an ailment you proved you have time-and-time again. In our experience, vets usually get turned down by a panel of civilians that they've never met. They're being judged solely on what is written on a piece of paper by a third-party who have very little actual knowledge about the condition.
Sometimes, it just isn't fair.
3. "We couldn't find anything wrong with you, so you're free to go."
What the f*ck?
That's usually the first thing that enters a veteran's mind. It's no secret that the VA tends to issue a long list of mental health medications the first few visits. Since veterans only get to see a VA doc every few weeks or months, in our perspective, they're not exactly getting treatment that is in-depth enough for a proper diagnosis.Giphy
4. "There are no appointments available for at least eight weeks."
It's common to be told that you can't see a doctor for another few weeks. In the civil sector, seeing your family physician might only take a few hours to a few days for a time slot to open up. Many vets are already stressed out enough, and waiting weeks or months for treatment — while knowing what will happen or where we're going to be in that time — troubles us.
5. "The current hold time is approximately 90 minutes... or more."
No words can lower the frustration of hearing that time-and-time again. We're accustomed to the "hurry up and wait" scenario, but when it comes to medical treatment, we expect to be seen relatively close to our appointment time.
Waiting for hours and hours to be seen even though we made an appointment just sucks.
Oh, we know.Giphy
6. "You just need to get 18 different signatures from 20 other departments — then we can sign you off."
Yes, we know that "18 different signatures from 20 other departments" doesn't make complete sense.
The point is, making something overly complicated feels like a tactical decision meant to discourage follow-up — and it works. Many vets just give up and don't seek the treatment they need.