That time Marines in a firefight called customer service for help with an M-107

When you need help, there’s nothing embarrassing about asking for it. Especially when the pressure is on to get it right as soon as possible.

Rifles are no different. And if you have to call an arms manufacturer for a problem there, it’s probably a big deal.

That’s why Barrett Firearms Manufacturing provides service for its products long after they enter military service. Most notably, the beloved Barrett M-107 .50-caliber rifle.

Don Cook is a Marine Corps veteran who has been working at Barrett for 17 years. In an interview with National Geographic, he recalled the time he received an interesting call on the customer service line — a call from troops in an active firefight.

“It’s probably one of the biggest highlights in my life to be able to help a Marine unit in a firefight,” Cook told NatGeo.

He picked up the phone and heard what was happening in the background. Without being able to see the weapon, he was able to diagnose the problem.

The Marines bent the ears of the weapon’s lower receiver up during the previous night’s maintenance. When they saw action the next day, the rifle wouldn’t fire every time they pulled the trigger.

Cook told them they needed to bend the ears back down. Given the lack of tools and time, he suggested the Marines use the bottom of the carrier as leverage to bend the ears back and get the weapon firing again.

Within 30 seconds, the Marines had their rifle back in action. They thanked Cook for his help and got back in the fight.

To see Cook retell the story in this NatGeo piece on snipers, skip ahead to 9:12.

TOP ARTICLES
SpaceX launching a third top-secret satellite

SpaceX is launching a secretive mission this month. The mission, shrouded in secrecy, has some considering it may be for the CIA or the NSA.

This is how the Air Force will use prop planes on high-tech battlefields

The Air Force is looking toward a light-attack aircraft program, known as OA-X, to produce a plane that meets its needs and gets the job done.

A retired SEAL commander on how to stop thinking and 'get after it' every day

This former Navy commander has some excellent advice on how to jump start your day, and "get some" in order to make it as productive as possible.

Marines return to battle in 'old stomping grounds'

The Marines recall their "old stomping grounds" as they return to Fallujah and the surround areas of Al Anbar Province to battle a new enemy.

How Chinese drones are set to swarm the global market

China has stepped up it's drone game, and even though United States technology can still compete, China's drones are kind of really in demand.

That time two countries' Special Forces squared off in combat

In an area the size of the Falkland Islands, British and Argentine special operators were bound to run into each other at some point – a lot.

5 times pilots got in trouble for having fun in the sky

When pilots decide to do some fancy flying in their high-performance fighters, it can land them in trouble once they're back on the ground.

This is why Nazis dubbed these paratroopers 'devils in baggy pants'

"American paratroopers – devils in baggy pants – are less than 100 meters from my outpost line. I can’t sleep at night," wrote one German commander.

9 ISIS weapon fails that you have to see to believe

Many bad guys just want record themselves laying rounds down range for social media purposes — and we're glad they did. Laugh away, America!

US Army recruitment campaigns, ranked from worst to best

Advertising can really impact recruitment for the military. For better or for worse, here are some of the Army's most memorable slogans...